“At this time, we understand that your and your family’s health is a top priority. The OUCC will remain open, however we will be adhering to strict policies regarding Covid-19. Please see our alert page for further details.”
How the OUCC functions
We do not book appointments and we do not replace your family physician. The OUCC in many ways resembles a hospital emergency department in addition to functioning as a walk-in family medicine center. After assessment at the OUCC we may recommend to some patients that they follow up with their family physician for longer term management. Unless otherwise directed by you or your family doctor, the OUCC ensures that a copy of your treatment record is sent to your family doctor to maintain continuity of care.
The OUCC does not have facilities to admit patients for prolonged periods of time. Once serious medical problems are stabilized it may be determined that it is in a patient’s best interest to be referred to a hospital for further investigation and treatment. Patients who are seen and stabilized by a clinic physician and who require additional hospital evaluation are sent to an appropriate facility after transfer arrangements have been finalized. Sometimes patients arrange their own transportation but others may require transfer by ambulance. Click here to view our policy on ambulance transfers.
If a medical problem requires the services of a consultant specialist, the Clinic will attempt to make appropriate arrangements for a timely assessment.
The clinic does not have the capacity to hold patients for prolonged periods of time or to admit patients overnight.
Who Do We See First?
The Clinic staff will always attempt to quickly identify and see patients with urgent problems on a priority basis; otherwise, patients are seen as “first come first served”.
Hours of Operation
The Orleans Urgent Care Clinic (OUCC) is open:
8 am to 9 pm Monday to Friday,
8 am to 3 pm Saturday and Sunday.
The OUCC may have to close earlier than our posted hours. This may occur when heavy patient volume and / or medical emergencies do not permit the safe management of additional patients presenting to the clinic. When early capacity closure occurs the OUCC will nevertheless provide health services to all patients who have registered at the time of closure and to anyone requiring immediate emergency care. The OUCC will assist non registered patients locate alternate health services.
The Orleans Urgent Care Clinic (OUCC) is closed on statutory holidays and Family Day.
Our goal is to limit the waiting time from registration to physician assessment to less than one hour, however, depending on patient volume, this is not always possible. The Orleans Urgent Care Clinic cares for approximately 60,000 patients every year, and on some days we experience more patient visits than any of the hospital emergency departments in Ottawa! We believe that our patients are aware of the unpredictable nature of urgent care medicine, and we appreciate your patience and understanding when waiting times are more prolonged.
Cost of Services
The Orleans Urgent Care Clinic provides insured health care services to residents of Ontario who have a valid Ontario Health Insurance card. We also provide insured health care services to out of province residents of Canada. As is the case for all private clinics the OUCC may require that patients cover the cost of uninsured services, for example, to cover the cost of materials such as intravenous solutions or of medication used in the course of treatment.
From time to time, the Clinic will participate in medical research studies sponsored by local area hospitals. Consenting clinic patients have an opportunity to participate when the OUCC is involved in a research activity.